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Customer Service firstname.lastname@example.org
Toll Free 855.789.5895
NORMAL HOURS OF OPERATION
9:00am - 5:00 pm CST Monday - Friday
EMAIL IS THE BEST WAY TO CONTACT US.
We are required to charge Tennessee state sales tax on orders that are shipped
to addresses inside Tennessee. If an order is shipped outside of
Tennessee, we do not collect the sales tax for any other state. Your state may
require you to report out of state purchases and pay local taxes, however we
will not collect any tax if an order is shipped outside of Tennessee.
If you are an agency of the Federal Government
or any other tax exempt entity located inside TN tax will be computed on your
order, however please point out your tax exempt status and we will adjust your
order. We may require a copy of your TN state tax exempt certificate if it
is not very clear that you are a tax exempt entity.
If you have made a mistake or would like to change any items from your order,
please email our customer service department at email@example.com
or call us at (855) 789-5895. Please be sure to include your order number,
name, and telephone #. You can find your order # in the subject line of the
email that you received after placing the order. We will be glad to change or
correct your order. Please make sure you do this as soon as you realize
you need to change the order. If the order has already shipped then you will
have to follow our RMA guidelines.
How to cancel an order?
Orders can be cancelled up until they are shipped by contacting our customer
service department at firstname.lastname@example.org
Please be sure to include your order
number (located in the subject of your confirmation email) in any requests so
that we may quickly and accurately locate your order.
Once an order has been shipped, it cannot be
cancelled. It must be returned in accordance with our RMA Policies. If a
package is refused, the shipping company will charge double freight to ship and
return the package. If a package is refused, double the shipping charges
plus up to an 18% restocking fee will be deducted from the credit returned.
Returns & Exchanges:
If you receive a product that is not the
correct part, please contact our customer service department at email@example.com
or call us at (855) 789-5895. Please have your order number available as
well as any information about the problem with the part so that we may quickly
and accurately correct any problems and get you the correct part.
(unless otherwise stated in the item description). Please see the warranty
FAQ for warranty details.
If you have a problem with your item please
contact our customer service department at firstname.lastname@example.org
or call us at (855) 789-5895. We will make all attempts to help you solve
your problem. If it turns out that a product must be returned, you will be
issued a return merchandise authorization (RMA) number. This number is
basically a reference number that we use so that when an item is received we
know who the item belongs to and what needs to be done with the item. You
will be given directions on where to ship the defective product and mark the
package attention to the RMA number. Note that the item may have
originally be shipped from another location. For all warranty service you
must pay for the freight to send the item to us and we will pay the freight to
return the item to you. Once the item has been received, we will repair or
replace the item and return it to you. This process typically takes 1-3 business
Product returns for refund
Our return policy is 15 days from the date the item was delivered. After
15 days, products cannot be returned for a refund. If there is a problem
with the product we will repair or replace it in accordance with our normal
warranty. All returns are subject to a restocking fee up to 18%.
If you would like to return a product for a
refund, please contact our customer service department at email@example.com
or call us at (855) 789-5895. You will then be issued a return authorization
number. You will be emailed a return authorization with return
Once the item has been received the return will
be processed. All return products must be in original, new condition and
include all original packaging and parts. If an item is damaged or missing
parts, an appropriate amount will be deducted from the refund amount. Shipping
charges are not refundable. Up to a 18% restocking fee will be deducted from
the refund amount. Returns are processed within 7 days. Different banks
process and post information to accounts in different manners, so it could take
a couple of days to a complete billing cycle before any credits appear on your
Explanation of Hardware Condition~
- Factory Refurbished: Product is
refurbished by the original Manufacturer or an affiliate of the
manufacturer. Product is in like new condition and has all
documentation, instructions and software.
Product is typically refurbished by a 3rd party facility, not the original
manufacturer. This product may have minor blemishes due to normal
product usage and doesn't necessarily come with documentation and software
- Used Pulls:
Product is pulled out of unit (typically out of a unit that has been
returned from a lease). Typically this product doesn't come with
software or instructions unless indicated.
- New Pulls/OEM:
Product is new and many times the manufacturer will disassemble new whole
units to use parts. Typically this product doesn't come with software
or instructions unless indicated.
- New Sealed:
Product is brand new sealed and is complete with manufacturers original
warranty unless otherwise noted.
Any Factory Refurbished or New Sealed item
will not be taken back after 30 days from the date of purchase. It is the
manufactures responsibility to either repair or replace the product within the
Item availability/In Stock
Products are generally available for shipment in 1-2 business days (some items
may take longer). As we try to make availability information posted on the
site "real time," occasionally a product may be out of stock or
encounter supply problems. When these cases arise, the customer will be
notified of any delays and given a best estimate on when the item will be
available for shipment. If an item has been sold out or discontinued, the
customer will be notified that the order cannot be fulfilled. If your
order is time sensitive, please email our sales at firstname.lastname@example.org or
call us at (855) 789-5895 for real time information on when a product can be
How do I know you sell legitimate
We have strict guidelines which we adhere to when we receive product. We
inspect all product when it is received and all software must pass all
guidelines. We guarantee all of the products we sell as 100% authentic!
Is my order subject to state sales tax?
Only orders shipped to Tennessee addresses are subject to state sales tax.
Client Access License. These grant the right for a computer to have access
to the server. This is different than an operating system or workstation
license which grants you the right to have an operating system running on your
Delivery Service Partner. Typically these products cost a little more than
Original Equipment Manufacturer. These products are like products you may have
received when you bought a computer. The software manufacturer typically
provides less support (if any), less documentation and no pretty retail box.
Certificate Of Authenticity. This confirms that the product
is legitimate and licensed.
(No) Media or with Media?
(No) CD or floppy disks will be included.
What is the difference between an update and an upgrade?
An update is basically a software patch (i.e. Win 98 to Win 98SE). An upgrade
takes you from one version to another such as from Windows XP to Windows Vista
or Windows Vista to Windows 7.
All products sold are guaranteed to be 100% authentic non-counterfeit.
Customer acknowledges OEM versions may have end user restrictions and purchaser
assumes all liability for compliance. Customer accepts all responsibility
for full compliance with manufacturer restrictions. It is possible to
receive an open product that we opened to inspect the internal components of the
product to guarantee that it is authentic.
ProductQuest is not responsible for typographic errors.