How do I cancel my order? Orders can be cancelled up until they are shipped by contacting our customer service department at service@productquest.net  or by calling us at 901-380-4617.  Please be sure to include your order number (located in the subject of your confirmation email) in any requests so that we may quickly and accurately locate your order.

Once an order has been shipped, it cannot be cancelled.  It must be returned in accordance with our RMA Policies. If a package is refused, the shipping company will charge double freight to ship and return the package.  If a package is refused, double the shipping charges plus up to a 10% restocking fee will be deducted from the credit returned.

Returns & Exchanges:
What do I do if the item received is not correct?
If you receive a product that is not the correct part, please contact our customer service department at service@productquest.net  or call us at 901-380-4617.  Please have your order number available as well as any information about the problem with the part so that we may quickly and accurately correct any problems and get you the correct part.

What do I do if the product does not work or becomes defective?
(unless otherwise stated in the item description). Please see the warranty FAQ for warranty details.

If you have a problem with your item please contact our customer service department at  service@productquest.net or call us at 901-380-4617.  We will make all attempts to help you solve your problem.  If it turns out that a product must be returned, you will be issued a return merchandise authorization (RMA) number.  This number is basically a reference number that we use so that when an item is received we know who the item belongs to and what needs to be done with the item.  You will be given directions on where to ship the defective product and mark the package attention to the RMA number.  Note that the item may have originally be shipped from another location.  For all warranty service you must pay for the freight to send the item to us and we will pay the freight to return the item to you.  Once the item has been received, we will repair or replace the item and return it to you. This process typically takes 3-5 business days.

How do I return a product for a refund?
Our return policy is 15 days from the date the item was delivered.  After 15 days, products cannot be returned for a refund.  If there is a problem with the product we will repair or replace it in accordance with our normal warranty.  All returns are subject to a 10% restocking fee. Also, if your item was shipped to you at no charge you will also incur shipping and handling charges. 

If you would like to return a product for a refund, please contact our customer service department at service@productquest.net or call us at 901-380-4617.  You will then be issued a return authorization number.  You will be emailed a return authorization with return instructions.

Once the item has been received the return will be processed.  All return products must be in original, new condition and include all original packaging and parts.  If an item is damaged or missing parts, an appropriate amount will be deducted from the refund amount.  Shipping charges are not refundable.  A 10% restocking fee will be deducted from the refund amount. Returns are processed usually within 7 business days.  Different banks process and post information to accounts in different manners, so it could take a couple of days to a complete billing cycle before any credits appear on your account.